General Policies Industry

Box Office & Theatre Policies


  • Bags are subject to inspection.
  • Please silence cellular phones, pagers and watches when in the theatres.
  • Screenings will be monitored for unauthorized recording. Recording devices are strictly prohibited. It is illegal to copy or record any portion of a film or take a photograph of the screen without the permission of the copyright owner. By attending a screening, you consent to a physical search of your belongings and person. TIFFG reserves the right to expel anyone recording or photographing, to confiscate pirated material, and to report any unauthorized recording to law enforcement which may subject you to criminal and civil liability.
  • Our invaluable and experienced staff and volunteers are recruited from far and wide to ensure the best possible Festival experience for all. TIFFG will not tolerate any kind of mistreatment of its staff or volunteers and will take measures accordingly.
  • All Festival Venues are Wheelchair Accessible. Festival patrons requiring wheelchair access, should contact the Festival Box Office in advance by calling 416-968-FILM.
  • Festival screenings are exempt from classification by the Ontario Film Review Board, provided audiences are restricted to 18 years of age or older, unless otherwise posted. This includes infants and toddlers.
  • Seats may not be saved.
  • Please do not leave empty seats in the middle of the row. Rush seating is less disruptive to the rest of the audience if empty seats are available on the aisles.
  •  Standing at the back of the auditorium or sitting in the aisle is also not permitted due to the City Fire Code.


Secure Web Server
The Toronto International Film Festival Group employs a Secure Server using SSL (Secure Socket Layer) encryption for the secure exchange of data between the patron and our system. The system extends 128-bit encryption to all browsers, even those that only support 40-bit and 56-bit encryption.

This website is secured using a Thawte SGC Supercert Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. Visit here for more information on SSL digital certificates for web servers.

Thawte's Digital Certificates are recognized by IE 5.01, Netscape Communicator 4.7 and later browsers. Older browsers will still create a secure SSL connection at 40, 56 or 128 bits depending on the precise browser version.

The web servers reside behind a dedicated firewall on a separate secure network. This protects and isolates the Toronto International Film Festival Group's web servers.

Risk Management System
Our transaction system provides many other elements of security and risk management as part of basic service including protection against fraudulent credit card number generators, accidental redundant transactions and more.

Privacy Policy

Overview: The Toronto International Film Festival Group (TIFFG) respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. The information you provide will be used to deliver services and to keep you informed and up-to-date on the activities of TIFFG, including programmes, services, special events, funding needs, opportunities to volunteer or to donate and more through periodic contacts. Occasionally we may want to provide your name and address to like-minded organizations to help us build a constituency of film enthusiasts. If at any time you wish to be removed from this or any other contacts, or if you have any questions or concerns regarding our Corporate Privacy Policy, please feel free to contact us at: [email protected].

Sarah Bullick
Development Manager
Toronto International Film Festival Group
2 Carlton Street, Suite 1600
Toronto Ontario M5B 1J3

Please allow fifteen business days to allow us to update our records accordingly.

For a complete look at our full privacy policy, please click here.

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